:root{--navy:#0b1f4d;--blue:#1e5eff;--sky:#7fb2ff;--ice:#eaf1ff;--white:#fff;--warm:#ffc233;--crm:#2ec4b6;--bg:#f4f7fd;--surface:#fff;--fg:#0b1f4d;--muted:#56658a;--line:#dce5f6;--soft:#eaf1ff;--ok:#1e8b57;--ok-bg:#e6f7ef;--bad:#c0392b;--bad-bg:#fdecea;--warn-bg:#fff5d9;--warn-fg:#6b4e00;--wa:#25d366;--ig:#e1306c;--tg:#2aabee;--r:14px;--r-sm:10px;--shadow:0 1px 2px #0b1f4d0f,0 4px 16px #0b1f4d0f;--font:"Inter",system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif}*{box-sizing:border-box;margin:0;padding:0}html,body{height:100%}body{font-family:var(--font);color:var(--fg);background:var(--ice);-webkit-font-smoothing:antialiased;font-size:14px;line-height:1.4;overflow:hidden}button{font:inherit;color:inherit;cursor:pointer;background:0 0;border:0}input,textarea{font:inherit;color:inherit}svg{flex:none;display:block}.app{grid-template-columns:auto 1fr 320px;min-width:1180px;height:100vh;display:grid}.av{color:#fff;letter-spacing:-.01em;border-radius:50%;flex:none;place-items:center;width:40px;height:40px;font-size:14px;font-weight:700;display:grid;position:relative}.av.lg{width:64px;height:64px;font-size:20px}.av.sm{width:32px;height:32px;font-size:12px}.av-img{object-fit:cover;opacity:0;border-radius:50%;width:100%;height:100%;transition:opacity .15s;position:absolute;inset:0}.av-img.on{opacity:1}.av .ch{z-index:1;border:2px solid #fff;border-radius:50%;place-items:center;width:16px;height:16px;display:grid;position:absolute;bottom:-2px;right:-2px}.av .ch svg{width:9px;height:9px}.card{background:var(--surface);border-radius:var(--r);box-shadow:var(--shadow);min-height:0}.iconbtn{width:36px;height:36px;color:var(--muted);border-radius:10px;place-items:center;transition:background .15s,color .15s;display:grid}.iconbtn:hover{background:var(--soft);color:var(--blue)}.iconbtn 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.prod{background:#ffffff24;border-radius:10px;align-items:center;gap:10px;margin-bottom:4px;padding:6px;display:flex}.m.in .prod{background:var(--soft)}.m .prod .th{background:var(--white);border-radius:8px;place-items:center;width:44px;height:44px;font-size:22px;display:grid}.m .prod b{font-size:13px;display:block}.m .prod span{opacity:.85;font-size:12px}.m.audio{align-items:center;gap:10px;min-width:220px;display:flex}.wave{flex:1;align-items:center;gap:2px;height:22px;display:flex}.wave i{opacity:.5;background:currentColor;border-radius:2px;width:3px;display:block}.play{background:var(--blue);color:#fff;border-radius:50%;place-items:center;width:30px;height:30px;display:grid}.m.out .play{color:var(--blue);background:#fff}.compose{border-top:1px solid var(--line);align-items:flex-end;gap:8px;padding:12px 16px;display:flex}.compose textarea{resize:none;border:1px solid var(--line);background:var(--bg);border-radius:12px;outline:none;flex:1;height:42px;max-height:120px;padding:10px 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.12s}.qr-chip:hover,.qr-chip:active{background:var(--ice);box-shadow:inset 0 0 0 1px var(--line)}.chat-h .lead-s{color:var(--muted);font-size:12px}.chat-h .lead-s b{color:var(--navy);font-size:12px;font-weight:600}.lead-ask{border-radius:var(--r-sm);background:var(--white);border:1px solid var(--line);box-shadow:var(--shadow);flex-wrap:wrap;flex:none;justify-content:space-between;align-items:center;gap:12px;margin:8px 12px 0;padding:10px 12px;animation:.18s pop;display:flex}.lead-ask-t{color:var(--navy);flex-direction:column;gap:2px;min-width:0;font-size:13px;display:flex}.lead-ask-t span{color:var(--muted);font-size:12px}.lead-ask-b{gap:8px;display:flex}.lead-ask-b button{border-radius:10px;height:36px;padding:0 14px;font-size:13px;font-weight:600}.lead-cancel{background:var(--soft);color:var(--navy)}.lead-ok{background:var(--blue);color:#fff}@media (width<=767px){.qr-chip{height:36px}.lead-ask-b button{height:40px}}.chat-h .line-s{opacity:.75}.m-st{color:var(--muted);align-self:flex-end;margin-top:-2px;padding-right:4px;font-size:11px;font-weight:500;line-height:1.3}.m-st .ck{color:var(--ok);font-weight:700}.m-st.bad{color:var(--bad)}.m.out.st-sending{opacity:.8}.m.out.st-failed{background:var(--bad-bg);color:var(--fg);box-shadow:inset 0 0 0 1px #c0392b40}.send{flex:none;min-width:44px;min-height:44px}.chat-h .st-s{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;align-items:center;gap:5px;font-size:12px;display:flex;overflow:hidden}.chat-h .st-s .st-d{background:var(--muted);border-radius:50%;flex:none;width:7px;height:7px}.chat-h .st-s.st-active .st-d{background:var(--ok)}.chat-h .st-s.st-paused{color:var(--warn-fg)}.chat-h .st-s.st-paused .st-d{background:#e0a800}.st-acts{flex:none;gap:6px;display:flex}.st-btn{background:var(--soft);height:32px;color:var(--navy);white-space:nowrap;border-radius:10px;padding:0 10px;font-size:12.5px;font-weight:600}.st-btn:hover{background:var(--ice);box-shadow:inset 0 0 0 1px var(--line)}.st-btn.ok{background:var(--ok-bg);color:var(--ok)}.st-reasons{flex-direction:column;gap:8px;padding:4px 0 8px;display:flex}.st-reason{background:var(--soft);height:44px;color:var(--navy);text-align:left;border-radius:12px;padding:0 14px;font-size:14px;font-weight:600}.st-reason:hover{background:var(--ice)}.st-other{gap:8px;display:flex}.st-other input{border:1px solid var(--line);border-radius:12px;outline:none;flex:1;min-width:0;height:44px;padding:0 12px;font-size:16px}.st-other input:focus{border-color:var(--blue)}.st-other .st-btn{height:44px}.st-note{color:var(--muted);margin-top:2px;font-size:11.5px}.m-chat .chat-h,.app[data-viewport=tablet] .chat-h{flex-wrap:wrap}.m-chat .st-acts,.app[data-viewport=tablet] .st-acts{order:10;width:100%;padding-left:52px}.m-chat .st-btn,.app[data-viewport=tablet] .st-btn{height:36px}.m-chat .st-acts{padding-left:0}@media 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.d{background:currentColor;border-radius:50%;width:6px;height:6px}.st-vip{background:var(--warn-bg);color:var(--warn-fg)}.st-reg{background:var(--ok-bg);color:var(--ok)}.st-new{background:var(--soft);color:var(--blue)}.st-risk{background:var(--bad-bg);color:var(--bad)}.kv{border-bottom:1px solid var(--line);flex-direction:column;gap:12px;padding:16px 0;display:flex}.kv div{justify-content:space-between;gap:8px;font-size:13px;display:flex}.kv dt{color:var(--muted)}.kv dd{text-align:right;font-weight:600}.stats{border-bottom:1px solid var(--line);grid-template-columns:1fr 1fr;gap:8px;padding:16px 0;display:grid}.stat{background:var(--ice);border-radius:var(--r-sm);padding:10px 12px}.stat span{color:var(--muted);font-size:11px;font-weight:500}.stat b{letter-spacing:-.02em;margin-top:2px;font-size:17px;font-weight:800;display:block}.sec-t{text-transform:uppercase;letter-spacing:.08em;color:var(--muted);justify-content:space-between;margin:16px 0 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img{aspect-ratio:1;object-fit:cover;border-radius:12px;width:auto;max-width:100%;height:100%;display:block}.pp-cart{width:56px;height:56px;color:var(--blue);flex:none}.pp-ph-t{color:var(--muted);font-size:11px;font-weight:500}.pp-title{color:var(--navy);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-bottom:-8px;font-size:16px;font-weight:700;line-height:1.3;display:-webkit-box;overflow:hidden}.pp-price{color:var(--navy);margin-bottom:-6px;font-size:22px;font-weight:800}.pp-meta{color:var(--muted);font-size:12px}.pp-meta .ok{color:var(--ok)}.pp-meta .no{color:var(--bad)}.pp-cap{background:var(--soft);border-radius:12px;flex-direction:column;gap:2px;padding:10px;display:flex}.pp-cap-l{color:var(--muted);margin-bottom:2px;font-size:12px}.pp-cap b{color:var(--fg);font-size:14px;font-weight:600}.pp-cap-t{white-space:pre-line;font-size:14px}.pp-note{color:var(--muted);margin-top:4px;font-size:11px}.pp-f{flex:none;align-items:center;gap:8px;padding:12px 16px 0;display:flex}.pp-cancel{border:1px solid var(--line);height:44px;color:var(--fg);border-radius:10px;padding:0 16px;font-weight:600}.pp-send{background:var(--blue);color:#fff;border-radius:10px;flex:1;height:48px;font-size:15px;font-weight:700}.pp-send:disabled,.pp-cancel:disabled{opacity:.6;cursor:default}.pp-price.none{color:var(--bad);font-size:16px}.pp-pnote{color:var(--muted);margin-top:-6px;font-size:12px}.pp-br{gap:4px;margin:0;padding:0;font-size:12px;list-style:none;display:grid}.pp-br li{background:var(--soft);border-radius:8px;justify-content:space-between;gap:8px;padding:4px 8px;display:flex}.pp-br li.ok b{color:var(--ok)}.pp-br li.no b{color:var(--bad)}.pp-err{color:var(--bad);background:#fdecec;border-radius:12px;flex-direction:column;gap:8px;padding:10px;font-size:13px;display:flex}.pp-text{border:1px solid var(--bad);height:36px;color:var(--bad);background:#fff;border-radius:10px;align-self:flex-start;padding:0 14px;font-weight:600}.pp-text:disabled{opacity:.6}.pp-pnote.pp-special{background:var(--warn-bg,#fff4de);color:var(--warn-fg,#8a5a00);border-radius:10px;margin-top:0;padding:10px 12px;font-size:13px;font-weight:600}.crm-upd{left:50%;bottom:calc(24px + env(safe-area-inset-bottom));z-index:62;background:var(--navy);color:#fff;white-space:nowrap;border-radius:12px;align-items:center;height:48px;padding:0 16px;font-size:15px;animation:.18s crm-upd-in;display:flex;position:fixed;transform:translate(-50%);box-shadow:0 8px 24px #0b1f4d40}.app[data-viewport=phone]~.crm-upd{bottom:calc(56px + 16px + env(safe-area-inset-bottom))}.app[data-viewport=phone].in-chat~.crm-upd{bottom:calc(80px + env(safe-area-inset-bottom))}@keyframes crm-upd-in{0%{opacity:0;transform:translate(-50%,8px)}to{opacity:1;transform:translate(-50%)}}